TOG activities to support communities, clients and employees affected by COVID-19

Some actions have taken by the TOG to reduce the spread of the coronavirus while supporting those who are affected by COVID-19.

We're intently observing the impact of COVID-19. In addition to those who are affected and many more who are dealing with changes in their workplaces, community environments. Here are some of the ways TOG is supporting communities, clients, and employees during this troublesome time.

Serving our clients

We accept our role serving clients during this time is a critical one, and we need to ensure people can get the things they need when they need them. As COVID-19 has spread, we've observed people are more started to shop online. For the time being, this is affecting how we serve our clients.

Currently, you will notice that we are out of stock on some items & famous brands, also you will notice that some of our delivery time are longer than regular. To ensure availability on all of our products, and bring on additional capacity we are working around the clock.

We also keep on eye to ensure that no one raises prices on basic daily need items during this pandemic and can be blocked or removed with our long-standing policy. We actively monitor our store, offers that violate our policy we remove.

Empowering our clients

In addition to serving our retail customers, we’re ensuring TOG Web Services clients have the tools and they have to keep their organizations and associations pushing ahead securely and effectively. TWS is teaming up with public health organizations, government offices, and organizations around the world to support their efforts resulting from the effect of COVID-19. This includes providing clients in the most affected areas with technical support and TWS credits that help cover costs while enabling businesses to quickly stand up and scale their tools and infrastructure to keep businesses running.

We are supporting our employees and others who are working from home with TWS services, online meetings with video, and secure content storage and collaboration. TWS also provides services for many healthcare companies that are working on research, treatment, and vaccine study to accelerate our collective understanding of COVID-19.

Caring for our employees

We keep on working with experts in the UAE and worldwide to guarantee that we are playing it safe and have executed preventative health measures for representatives. For ongoing Covid-19 developments worldwide employees who work in a job that should be possible from home, are free to do until October. But not all the jobs can conduct from home. Employees and partners whose work requires their physical presence in their workplace, have access to all of their standard paid and unpaid time-off advantages.

All TOG employees determined to have COVID-19 or set into isolate will get as long as about fourteen days of pay. This extra compensation while away from work is to guarantee representatives have the time they have to come back to good health without the concern of lost income.

We dropped large events and changed the of our prospective employee meet-ups to virtual interviews rather than face to face interviews, which frequently require travel. Simultaneously we increased our cleaning of all offices comprehensively, including regular sanitization of all door handles, step way handrails, lift catches, storage spaces, and touch screens.

Safeguarding our Fulfillment Network & Delivery Staff

As a response to the increase in people shopping on the web, our operations team has increased its capacity to ensure we fulfill client orders as quickly as possible. We do this while ensuring the highest safety and hygiene standards for our associates and partners.

We are focusing to raise awareness and educate our associates to adhere to preventive hygiene practices stretched by the World Health Organization (WHO) and the UAE’s Ministry of Health and Prevention.

In accordance with the organization's rules, every one of our associates is required to remain at home and look for clinical consideration if they are feeling unwell.

We have increased the intensity of cleaning at all operations sites across the UAE.

• Our vehicles and distribution center likewise keeping extremely thorough sterile guidelines
• Prior to arriving at clients, employees sterilize their hands to ensure themselves and furthermore guarantee clients that shipments are sheltered and clean
• We likewise continue to work with delivery service partners to ensure they are supporting their employees during this time