Free Delivery Delivery charges waived off for purchase above AED 200.00 within UAE*
Easy Return One may return the product within 14 days with easy terms*.
(+971)-4-220 8314

The Outdoor Gear
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Support Center

  • Your Order

Sales & Expert Advice

Customer Service
+971-4-220 8314

Order Status

Where is my order?

Some items on our website are not regularly stocked. Availability on these items will show as Check availability, Coming Soon or Special Order. To check the status of an order, log in and visit the "Order History" page in the My Account section of this website. Your items may be grouped into multiple packages, but will show updated tracking information as it becomes available. Orders without tracking information may include stock exceptions like special orders or back orders which require more time to process. If your order does not appear in your account, it may have been a guest checkout, phone or store order.

Shipping Options

We will use a combination of shipping carriers to ensure the safest, quickest delivery of your items with online package tracking.

In-stock items usually arrive within 1-7 business days, depending on your location. Your shopping cart will display an estimated delivery date for ease of reference. Here's a breakdown of what each shipping term means:

Standard Shipping

  • Delivered by Aramex Courier Co
  • Delivery not available to PO Boxes
  • Signature may be required

If TOG is presented with any fees for private-account shipments, we may charge your credit card. We may also charge your credit card if the account number provided is invalid.

TOG Saver

TOG Saver is a hybrid service that delivers to many international locations. The final delivery from this service is most often made by the Postal Service of a recipient's specific country. Pre-payment of international duties and taxes is not available through this service.

TOG Express

TOG Express service is a premium, worldwide, door-to-door courier delivery system. Your region's specific options will be displayed during checkout.

Truck / Air Freight (GCC only)

Overweight and/or oversized items (example TELESCOPES) can only be shipped via common carrier. Please allow 5-8 business days for delivery.

In-Home Delivery (UAE only)

Want your large bulky purchase carried inside your home or business? Our in-home delivery team will carry your items over the doorstep. Please call our Sales Department at 04-2208314 to make arrangements. In-Home delivery is available for ground floor only. This service does not include uncrating or assembly.

Delivery & Service(UAE only)

Avoid the hassle of setting up your Telescope with TOG delivery service, available for Telescopes as well as select bulky items. Trained technical professionals will carry your Telescope into any accessible room of your home, unbox your purchase, train how to carry out installation, to confirm it's operational and dispose of any packaging. Charges will apply. TOG team will contact you to arrange a convenient appointment.

Delivery Times

Saturday - Thursday

If your order is traveling from our warehouse to a UAE address, you will get an Expected Delivery Date for each shipping option during checkout. These dates are based on carrier shipping practices, destination and the items you order. Expected delivery dates are estimates. Orders may be delayed due to verification protocols, weather or the time of order placement. Stock exceptions cannot be held to expected delivery dates. Orders may be delivered in separate shipments.

Delivery Times for Stock Exceptions

Some items on our website are not regularly stocked. Availability on these items will show as Check Availability, Accepting Orders or Special Order.

Check Availability: The company will ship these items to you directly. You may generally expect these items to take about 7-10 working days to arrive at destinations.

Accepting Orders and Special Order items: If one of the items in your order qualifies as a stock exception, we will ask you during checkout whether you would like us to ship your full order when all items are in stock, or if you would like to split a shipment. The estimated delivery shown reflects the shipping time once your item reaches our warehouse.

If we email you a tracking number during the day, the information may not post to the carrier’s website until that evening. You may also track your order on our website.

We generally pack orders Saturday-Thursday. However, orders packed on Fridays or legal holidays do not ship until the following business Working day. If you receive an email on a Friday or legal holiday indicating that your order has shipped, please be aware that your order will ship the next business day.

Business working days are defined as Saturday through Thursday, except holidays.

Sales & Expert Advice

Customer Service
+971-4-220 8314

Come and explore our Al Khabaisi Store at Dubai!

Come and explore our Al Khabaisi Store at dubai!

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