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Support Center

Return & Exchange

Return Policy

1

FILL OUT THE
ONLINE
RETURN FORM

(Get an RMA Number (Return Merchandise Authorization) by filling out our online form or calling)
2

PACK YOUR
ITEM
PROPERLY

(Place your item back into the original manufacturer's packaging. Then place it and your invoice into an outer shipping box. Be sure to pack it properly so your item won't get damaged)
3

SHIP YOUR
ITEM WITH
RETURN LABEL

(Securely affix your return label to the outside of the shipping package. Return shipping fees are the responsibility of the customer. We recommend you ship via insured ground service with a tracking number. We cannot be responsible for lost packages.)

Return Address

TOG Returns Dept
warehouse # 2, Sabir Masjid compound
Al Ghysias Industrial Area, Al Ghysias.
Dubai, UAE

Return an Item in Person

You may return an item to our Returns Department at same address as mentioned earlier.

Easy 15-Day Returns Policy

If you are dissatisfied with your purchase for any reason, you may return it to TOG within 15 days of the purchase date, subject to the conditions and exclusions below.

Eligibility Conditions

Please read conditions below. If all conditions are not met, TOG reserves the right to refuse the return or to charge a minimum 25% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. TOG can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Defective or Damaged Items

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.

Exchanges

Please allow 5-7 business working days for mail-in exchanges to be processed

Refunds & Credits

Once we receive and inspect your item(s), we will credit your account. Please allow 7-10 working days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Limited Liability

TOG is not responsible for personal data or items left in returned merchandise. TOG is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.


CUSTOMER SERVICE

+971-4-220 8314

SALES & EXPERT ADVICE

+971-4-220 8314
Email Us