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Our Privacy Policy

Introduction

  1. In our privacy policy, we will describe the ways in which we will be collecting and storing our customers’ personal information. Therefore, it is important that you review our privacy policy. By the term “privacy policy”, we mean any information that is related to our buyers and visitors who can be specified with.
  2. We will not be able to collect and store information of an anonymous person because we cannot identify with a person using that information. We collect your personal information when you buy any items from Tog.ae. Information will also be collected when you telephone or email our customer support team. When you provide us with your personal information, we believe that you expressly agree to our processing and using your information as per terms of privacy policy of Tog.ae
  3. We have discretion to amend our privacy policy at any time, even when we update the version of our website. After such changes at any time, in case, you continued to use our services, we can continue to use your personal information as per terms of privacy policy.

Tog’s privacy policy covers following key points:

  1. Collecting your personal information
  2. Using your personal information
  3. Use of yours and other users’ personal information
  4. Accessing, reviewing and amending your personal information
  5. Third party website links
  6. Cookies
  7. No spam or spoof emails
  8. Securing your personal information from theft
  9. The way you can contact us about your privacy questions

Our collection of your personal information

  1. Once you are registered on the site, you will be required to provide your personal information including your original name, mobile telephone number, shipping address, email address and any other similar information. Moreover, you will be required to provide some additional information such as your date of birth or other information that can be identified with you. Most importantly, we may also require your valid proof of identification such as your National ID, passport number, Driving license or resident visa/permit.
  2. We will also require your financial information such as credit card or bank account details.
  3. In “My Account” section on the site, you will be required to provide some financial information. This information will only be used for billing purposes and for completing your order(s). Once you have provided your financial information in “My Account” section, it is important that you will not provide that information in any other section of the site as it is aimed to prevent any possibility of fraud.
  4. We will also collect your transactional information based on your previous transactions on Tog.ae while selling or buying any item.
  5. It must be noted that we may require your internet protocol number called IP provided to you from your internet service provider along with ISP in order to improve our site for your better experience.
  6. Your browser information such as browse type may also be collected and pages that you visit on Tog.ae and time you spend on the site.

Apart from ways discussed above, we may also collect your personal information from other sources such as your contact with our customer care team and through survey that you may respond to. Personal information may also be collected from feedback ratings and comments on the site. Information collected through these sources is solely purposed to collect statistical data.

Our use of your personal information

  1. We require your personal information in order to provide you better site experience, better customer services, prevent illegal activities such as theft, implement our User Agreement with you, collect fees, and provide you with promotional emails that you may be interested in. It is also aimed to verify the third party information provided to us through our site. For instance, some of your personal information may be shared with a third party in order to prevent any fraud.
  2. We fully preserve and protect your information, but it is important to share some of your personal information with law enforcement agencies, government agencies in order to comply with existent laws and cooperate with investigation. We have good faith that this disclosure of your personal information is important for your physical and financial security by reporting any suspicious activities.
  3. In the event of sale of Tog.ae, your information may be disclosed to a potential buyer for the sole purpose of continuing services. Moreover, we may also give some of your personal information to other companies for jointly providing content to you in order to detect illegal acts or violation of our policies. Your information may also be shared in case of special auction or Buy Now campaigns with other members. For instance, at the end of a successful auction, contacts details may be shared between the seller and buyer.
  4. Additional information such as your ratings of the products, items bought or sold, and you ID details may also be shared. We will share your personal information with a third party only after express permission from your side.
  5. In normal cases of businesses, we guarantee not to sell your personal information to any third party. However, we ensure to share your personal information as per terms of Privacy Policy.
  6. By becoming a registered member on our site, you hereby agree to receive emails regarding our services, announcements and new features on the site. However, if you decide to unsubscribe to our emails, you can do so at any point of time. You can go to My Account and change settings for receiving any emails.
  7. Clearly, we may use your comments and ratings on our products or site for sole purpose of marketing. By making such comments, it is agreed by you that they may be used for marketing purpose.

Your use of your and other users’ personal information

  1. Site members can share their personal information such as contact or financial information for the purpose of completing the transactions. However, it is important for every member to respect each other’s privacy of information.
  2. Tog.ae does not guarantee the security of personal information if you share it with other members of the site. Therefore, it is advisable to seek privacy and security policies with whom you are transacting.
  3. This privacy policy does not cover your allowing of personal information to another site member.
  4. It is hereby agreed upon that you will not use any personal information received from another Site member in relation to a transaction on the Site solely in relation to such transaction and shall not use the information received from another Site member for any other purpose without consent of other member.
  5. You hereby agree and acknowledge that you will use other member’s personal information as allowed by laws of the site.

Accessing, reviewing and amending your personal information

  1. In order to make changes in your personal information, you can go to My Account section of the site. If previously provided information requires correction, you should do it immediately by accessing your account on our site or by contacting our customer support team. You can find email and number of customer support team on the site.
  2. Even after the end of your use of our site, we will continue to store your information in order to prevent any fraud in the future and also for troubleshooting technicalities and cooperating with legal investigations as permitted by law.

Third party website links

Tog.ae may contain site links of other websites therefore we suggest you to be careful while visiting other sites. It is also advisable to read the privacy statements of site you visit if you intend to provide your personal information. Our policies only apply to the information that you share on our site.

Cookies

We hate spam. In case, you want to spam or spoof, please forward emails to spam@tog.ae. We will automatically filter messages to check for spams, phishing attacks and viruses or other malicious content.

Protecting your personal information

  1. We protect your personal information provided on our site on managed servers located in multiple regions..
  2. By providing us with your personal information, you agree to terms and conditions and privacy policies to store your personal details on our servers located in multiple regions. We take every measure to protect your personal information from unauthorized access or disclosure.
  3. All of your personal information is encrypted. However, there are always potential thefts on the internet so we don’t guarantee the privacy.
  4. You must use your username and password each time you log in on the site.
  5. Choose your password carefully so that is harder to break.
  6. Don’t share your username and password with anyone.
  7. If you think that your username and password have been compromised, change them immediately by logging onto My Account section on the site.

How you can contact us about privacy questions?

If you are concerned or have questions about us of your personal information, please contact us by visiting Customer Service Center on the site or call us at +971(4)220-8314

The Company reserves the right to change these privacy policy at any time without prior notice.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

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