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Support Center

  • International

Sales & Expert Advice


Customer Service
+971-4-220 8314

Where We Ship


We ship around the World. So wherever you are, you can get the best advice on the greatest outdoor gear -- at the best prices! Please check below to acquaint yourself with any exceptions and conditions that may apply to your neck of the woods.

TOG ships most packages with reliable international courier co’s. Shipping fees are calculated on a combined basis of volume, weight, value (for insurance purposes), and destination. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels.

Check Availability items will be shipped to us from our supplier before being shipped to you. Oversized items that don't fit Courier Services standards will be shipped via an International freight forwarder via Door-to-Airport or Door-to-Door service, depending on your location. The carrier will call you to inform you of your delivery method.


Fees & Shipping Cost

Your country's import duties, taxes and fees are never included in the item and shipping totals. Original outbound shipping costs are nonrefundable.

Item Restrictions

Before completing any purchase, please check all product Specifications ("SPECS" tab) to make sure you're choosing compatible items that will work in your country. In addition, please confirm that your country's import rules and regulations will allow you to import the item you're purchasing.

Refused or Returned Deliveries

If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, TOG reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.

Signature and Time

All orders are shipped "signature required" upon receipt. To avoid higher than normal shipping and duties charges, orders containing multiple items will be consolidated in one location prior to shipping. Your order may be delayed by an extra business day. We will notify you via email, if your order will be delayed.

Drop Ship

Due to export regulations and the complexities of international shipments, all Check Availability items will be shipped to our warehouse and then shipped to you. This enables TOG to help with your shipment during transit.

Attested Documents

Certain counties require your order's documents to be attested by the chamber of commerce. In the event that you need attested documents there will be a charge of AED 200.00 fee per document along with a shipping charge to send you the documents

Policies & Pricing


International Pricing & Payment Options

All non-US currency amounts displayed are estimates provided for general information purposes only. We do not guarantee the accuracy of any foreign currency information.

The final amount shown in your cart is in AED. The estimated product price does not include customs, duties and/or taxes. Your credit card company may charge you a conversion fee.

Any charges or refunds to your credit card will be issued in AED. Refund amounts may be more or less than the purchase price due to fluctuating exchange rates.

International orders are charged as soon as you click "Place Order".


Returns and Replacements

If you return a product to us, you will become the exporter from the destination country. That title and any risk of loss, transfer to us upon our receipt of the merchandise. Shipping carriers will assist you in recovering your duties and taxes for a fee. Please contact shipping carriers directly to initiate this service.

Privacy

Your privacy is important to us, and we strive to exceed your expectations for secure data. Nevertheless, cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws.

DUTIES, TAXES, CUSTOMS & OTHER CHARGES


International orders are generally subject to local import duties and taxes (VAT). You will still need to check with that country as to their regulations regarding duties and taxes. All local charges will be borne by the customer.

Foreign Currency


Payment and Currency

All orders are charged when you click "Place Order". All transactions on our website are done in AED even when using our web site's currency converter. Please review your financial institution's policies when making purchases in AED as there may be extra charges incurred from the transaction. In the unfortunate event that a credit will need to be issued it also will be done in AED. Return currency conversion will be done at the current currency price and may cause a change from the original local currency paid.

Non-AED Currency Disclaimer

All non-AED currency amounts displayed are estimates provided for general information purposes only. We do not guarantee the accuracy of any foreign currency information.

The final amount shown in your cart is in AED. The estimated product price does not include customs, duty fees and/or taxes. Your credit card company may charge you a conversion fee.

Any charges or refunds to your credit card will be issued in AED. Refund amounts may be more or less than the purchase price due to fluctuating exchange rates.

Shipping


Fees

Your country’s import duties, taxes and fees are never included in the item and shipping totals.

Shipping Cost

Original outbound shipping costs are nonrefundable.

Item Restrictions

Before completing your purchase always confirm your items are compatible and will work in your country. Also you need to confirm your country’s import rules and regulations will allow you to import the item you are purchasing.

Signature and Time

All orders are shipped "signature required" upon receipt.

Payment and Currency

All orders are charged when you click "Place Order". All transactions on our website are done in AED even when using our web sites currency converter. Please review your financial institutions policies when making purchases in AED as there may be extra charges incurred from the transaction. In the unfortunate event that a credit will need to be issued it also will be done in AED. Return currency conversion will be done at the current currency price and may cause a change from the original local currency paid.

Check Availability

Due to export regulations and the complexities of international shipments, all check availability items will be shipped to our warehouse and then shipped to you. This enables TOG to facilitate your shipment during transit.

Attested Documents

Certain counties require your orders documents to be attested by the chamber of commerce. In the event that you need attested documents there will be a AED 200.00 fee per document along with a shipping charge to send you the documents.

Mutliple Items

To avoid higher than normal shipping and duty fees, orders containing multiple items stored in different warehouses will be consolidated at one location prior to shipping. Therefore, your order may be delayed by an extra business day. We will notify you via email if your order will be delayed.

Sales & Expert Advice


Customer Service
+971-4-220 8314

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