Fees

Your country’s import duties, taxes and fees are never included in the item and shipping totals.

Shipping Cost

Original outbound shipping costs are nonrefundable.

Item Restrictions

Before completing your purchase always confirm your items are compatible and will work in your country. Also you need to confirm your country’s import rules and regulations will allow you to import the item you are purchasing.

Signature and Time

All orders are shipped "signature required" upon receipt.

Payment and Currency

All orders are charged when you click "Place Order". All transactions on our website are done in AED even when using our web sites currency converter. Please review your financial institutions policies when making purchases in AED as there may be extra charges incurred from the transaction. In the unfortunate event that a credit will need to be issued it also will be done in AED. Return currency conversion will be done at the current currency price and may cause a change from the original local currency paid.

Check Availability

Due to export regulations and the complexities of international shipments, all check availability items will be shipped to our warehouse and then shipped to you. This enables TOG to facilitate your shipment during transit.

Attested Documents

Certain counties require your orders documents to be attested by the chamber of commerce. In the event that you need attested documents there will be a AED 200.00 fee per document along with a shipping charge to send you the documents.

Mutliple Items

To avoid higher than normal shipping and duty fees, orders containing multiple items stored in different warehouses will be consolidated at one location prior to shipping. Therefore, your order may be delayed by an extra business day. We will notify you via email if your order will be delayed.